FAQ
Frequently Asked Questions
Registration and licence plates
Mopetto with 1400W engine, requires only insurance, 1800W and 2200W requires licence plates
Just COC (certificate of conformity) and original invoice
You can handle registration and insurance in one day
Of course
The manufacturer inherits certificates for installed components taken from other models, so that each vehicle automatically has a COC.
Of course, any vehicle that has: Headlights, turn signals, brakes and a horn can pass homologation and receive an individual COC.
Of course, all the vehicles below are “road legal”
Not much, between 100-200 EURO
The biggest advantage is that during individual homologation you can state that you are the “manufacturer” of the motor vehicle.
Shipping & Delivery
Orders will be processed in 2 business days. You will receive your tracking number after that.
The shipping time varies from 8-11 days based on your location.
We ship from local warehouses (Poland EU) so there will be no Import Tax. Per your local laws
Yes! We offer FREE shipping on order over 2500 EURO
No, high-capacity lithium-ion batteries cannot be shipped by plane, so we can ship only to EU region
Yes. We recommend keeping the box and packaging your moped was delivered in.
This way, if you change your mind within our 30-day free return window, you can can easily return it!
Yes. Due to the value of our products, a signature is required from an adult at the delivery address.
For FedEx and UPS deliveries, you can customize your delivery experience directly with the carrier.
Unfortunately, we cannot expedite the shipping of your scooter because of the size of the battery. There are strict restrictions on lithium batteries on airplanes, so it is impossible to ship via air. The only way we can deliver your new mopetto scooter to you is via train and truck. It’s worth the wait!
Once orders are sent to our fulfillment centers for processing, it is very difficult to make updates. For this reason, modifications and/or cancellations might not be possible, but we promise we will do our best!
As such, if you need to modify your order or shipping address, or would like to cancel your order, please contact us as soon as possible. For cancellations, please note that after your order has been processed, we will not be able to honor your cancellation request.
No. Due to USPS size restrictions and delivery confirmation signature requirements, we won’t be able to ship your scooter to these types of addresses. We can ship to any commercial or residential address serviced by UPS and FedEx.
Parcel orders will ship via FedEx or UPS Ground. Your shipment is a high-value item and therefore requires a signature from an adult to receive it. Please be aware of your delivery date and ensure that your shipping address is accurate and complete.
FedEx and UPS provide tools to customize your delivery experience once your tracking number is ready. If you experience delivery issues, please see here. If you receive a delivery notification but haven’t received your scooter, please see here.
Please contact the carrier directly to provide instructions or resolve delivery issues.
Once the carrier is in possession of your order, then there is little we can do to help with delivery issues (For example, the carrier may ask for personal information that we are not able to provide). So the quickest way to solve any delivery issues is for you contact the carrier directly. If you need any other help, please don’t hesitate to contact us.
If you’ve had prior problems receiving packages at your location, consider asking the carrier to hold your order at a nearby terminal for pick-up.
If you are unable to receive your package, and it is returned to us, let us know and we will process your refund once our warehouse has confirmed your package has been received. If the returned parcel is lost in transit, then we may need your help to initiate a dispute. In any case, we promise that you’ll get what you paid for or a full refund.
If the carrier reports your order has been delivered but you haven’t received it, please contact the carrier directly for more information or check with your neighbors. If your order was mis-delivered or lost by the carrier, please issue a dispute, get the case ID and notify us immediately for further assistance.
We will resend or issue a refund as necessary to ensure your complete satisfaction. Please contact us within 7 days of the missed delivery to ensure we are best able to assist you!
Important: If you believe your order was stolen after being delivered to your property, then a serious crime may have occurred and you should collect evidence, contact the police, and notify us.
Ordering and payment
Since October 2025, European banks have introduced IBAN verification (the verification includes checking the IBAN number and the account owner), such verification is only possible for domestic transactions, international transactions are carried out through “correspondent banks” and such verification is not impossible.
It may take a 2-3 days before we confirm your payment
Yes, please contact us in this case
Orders & Return
Yes, please contact service@mopetto.eu for help before shipping.
We will try our best to assist you, but please note orders cannot be changed after they are shipped.
If there is a problem covered by warranty, mopetto will help fix the problem or accept a return at no cost.
For Change of Mind returns, you will be responsible for the cost of return shipping.
Return shipping costs vary by distance. (Our return address is in Gdańsk Poland）
We accept change of mind returns. Learn more about our Return Policy here.
Batteries
No. mopetto Energy battery technology protects your battery from overcharging, so you can charge whenever you want.
A good battery is the most essential feature in any electric mobility vehicle or device.
That’s why mopetto offers a 2-year Battery Life warranty.
All mopetto moped batteries are thoroughly tested to ensure you’ll reach 500 charging cycles before a noticeable difference in your daily use.
If we take the MAXI as an example, we can see that with a range of 80 kilometers, a daily commute of ~20 kilometers, and assuming you charge it every 3 days, then 500 charging cycles can last 1500 days – that’s 4 years!
In the mopetto app, you can easily find all the information about your battery and charging cycles, a useful and transparent feature not common among other kick scooter brands.
The mopetto battery can undergo 500 cycles of charging and discharging under normal working temperatures (0-45 °C for charging and -15-60 °C for discharging).
Mopetto
Mopetto mopeds are rated IPX5, which means the moped is protected from dust and light splashes. You should be fine in light rain or passing through puddles
The mopetto halo light is a daytime running light and cannot be switched off.
With the Halo light on, riders can see you from very far away. This form of passive safety feature goes a long way in ensuring your safety when riding your mopetto .
During the daytime, using a daylight running light reduces the accident rate by 12% and fatality rate from accidents by 26%!
If there are scratches on your moped upon unpacking it, you can contact our after-sales service. The scratches will be repaired under warranty. The warranty will be confirmed after investigating the case.
If your moped has scratches after having used it, you can contact the after-sales service for repair. This won’t be covered by our warranty.
In case you need spare tires or your tires get punctured, you can purchase extra tires.
We can send the tires to you so you can install it by yourself, or have it repaired by our service partners.
Yes! mopetto can enable “Cruise Control” in app settings